Returns & Exchanges
At BAJAAO.COM, we want you to be completely satisfied with your musical gear, which is why we offer a hassle-free 10-day return policy for most electronic instruments and pro audio equipment. If your product is defective or not as described, we will ensure a quick replacement or refund to keep your music playing.
Initiate Your Request
Log into your BAJAAO account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request within 10 days of delivery.
Quality Assessment
Our support team will review your request and may ask for photos or videos of the product to verify the condition and ensure it meets our return eligibility criteria.
Safe Packaging and Pickup
Once approved, securely pack the instrument in its original brand box with all accessories; we will then coordinate a professional courier pickup from your registered address.
Inspection and Refund
After the item reaches our warehouse and passes a technical inspection, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing